Frequently Asked Questions

Orders

How do I place an order?

Simply browse our collections, add your favorite pieces to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

Can I change or cancel my order?

If your order has not yet been processed, we’ll do our best to help. Please contact us as soon as possible. Once an order has been shipped, we are unable to make changes or cancellations.

Will I receive an order confirmation?

Yes. Once your order is placed, you’ll receive an email confirmation with your order details.

Shipping

Do you ship internationally?

Yes. House of Rosellas proudly ships to customers worldwide.

How long does shipping take?

Delivery times vary depending on your location. Estimated shipping times are provided during checkout and in your shipping confirmation email.

How can I track my order?

Once your order has shipped, you’ll receive a tracking number by email so you can follow your package’s journey.

Returns & Exchanges

Do you accept returns?

We offer a 15-day return policy for unworn items in original condition with tags attached. Please see our Returns & Exchange page for complete details.

How do I exchange an item for a different size?

Contact us houseofrosellas@gmail.com with your order number and the size you'd like to exchange for. We'll guide you through the exchange process.

What if my order arrives damaged or incorrect?

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We’ll work with you to resolve the issue as quickly as possible.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Products

What materials do you use?

Our collections feature carefully selected materials, including gold-plated jewelry, silver-plated jewelry, pearls, cubic zirconia, and other premium materials. Material details are listed on each product page.

Is your jewelry suitable for everyday wear?

Yes. Our jewelry is designed for everyday elegance. We recommend following our care instructions to help preserve its beauty and finish.

Will my jewelry tarnish?

With proper care, our jewelry is designed to maintain its beauty. We recommend avoiding water, perfumes, lotions, and harsh chemicals, and storing your jewelry in a cool, dry place when not in use.

Do you offer custom or personalized jewelry?

Currently, we offer our curated collection as shown. For special requests or custom orders, please contact us and we'll do our best to accommodate your needs.

Jewelry Care & Maintenance

How should I clean my jewelry?

Gently wipe your jewelry with a soft, lint-free cloth after each wear. For additional care instructions, please visit our Materials & Care page.

Can I wear my jewelry while swimming or showering?

We recommend removing your jewelry before swimming, showering, exercising, or sleeping to help preserve its finish and longevity.

Payments

What payment methods do you accept?

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Absolutely. All transactions are processed through secure, encrypted payment systems to help protect your personal information.

Contact Us

How can I reach customer support?

Our customer support team is always happy to help.

Email: support@houseofrosellas.com

We aim to respond within 1–2 business days.

Still Need Help?

If you couldn’t find the answer you were looking for, please visit our Contact Us page or email our customer support team. We’re always happy to assist you.