Returns & Exchanges

Our Commitment to Your Satisfaction

At House of Rosellas, we want you to love every piece you receive. If your purchase isn’t quite right, we’re here to make the return process as simple and straightforward as possible.

Please review our Returns & Refunds Policy below before requesting a return.

Return Eligibility

To be eligible for a return, your item must:

Be returned within 15 days of delivery.
Be unworn, unused, and in its original condition.
Include all original packaging, tags, and accessories.
Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made jewelry
Gift cards
Final sale or clearance items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please include:

Your order number
A description of the issue
Clear photos of the item and packaging

We’ll review your request and work with you to provide an appropriate solution.

How to Start a Return

To request a return, please contact our customer support team at:

support@houseofrosellas.com

Include:

Your order number
The item(s) you’d like to return
The reason for your return

Once your request is approved, we’ll provide instructions for returning your item.

Please do not send items back without contacting us first.

Refunds

After we receive and inspect your returned item, we’ll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

At this time, we do not offer direct exchanges.

If you’d like a different item, we recommend returning your original purchase (if eligible) and placing a new order.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as House of Rosellas is not responsible for returns lost in transit.

Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

Check your bank account.
Contact your credit card company or payment provider, as processing times may vary.
If you still need assistance, contact our customer support team.