Shipping & Delivery
Delivering Timeless Elegance to Your Doorstep
At House of Rosellas, we know that receiving your jewelry is part of the experience. We carefully prepare every order to ensure it arrives safely and beautifully packaged. Below you’ll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been prepared and shipped, you will receive a confirmation email containing your tracking information.
During peak seasons, promotional events, or holidays, processing times may be slightly longer.
Shipping Destinations
House of Rosellas proudly ships to customers worldwide.
Shipping availability and delivery times may vary depending on your destination.
Estimated Delivery Times
Estimated delivery times begin once your order has been shipped.
| Destination | Estimated Delivery Time |
|---|---|
| Canada | 5–10 Business Days |
| United States | 5–10 Business Days |
| International | 7–20 Business Days |
Please note that delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you’ll receive an email with a tracking number so you can follow your package every step of the way.
If you haven’t received your tracking information within a few days of placing your order, please contact our customer support team.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method.
From time to time, House of Rosellas may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.
Customs & Import Duties
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are determined by your local customs authority and are the responsibility of the customer.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your purchase.
House of Rosellas cannot be responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided during checkout.
If you notice an error, please contact us as soon as possible. We’ll do our best to update your order before it ships.
Lost or Delayed Packages
While we work with trusted shipping partners, delivery delays can occasionally occur.
If your package appears to be delayed or lost, please contact us with your order number, and we’ll be happy to assist you in locating your shipment.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- Photos of the damaged item(s)
- Photos of the packaging
We’ll review your request and work with you to find a suitable solution.
Need Assistance?
If you have any questions regarding your order or shipping, our customer support team is here to help.
Email: support@houseofrosellas.com
We aim to respond to all inquiries within 1–2 business days.
Last Updated: July 2026
